Privacy Policy

Last updated: August 21, 2024

At GoodHands, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote or service
• Call or email us directly
• Subscribe to our newsletter

This information may include:

• Name and contact details (phone, email, address)
• Property information and service requirements
• Communication preferences

Usage Information

We may automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use the information we collect to:

• Provide and improve our handyman services
• Respond to your inquiries and service requests
• Send you quotes and follow up on potential work
• Communicate about scheduled appointments
• Improve our website and user experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted suppliers or contractors who assist us in providing services (e.g., materials suppliers)
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: Information may be transferred in the event of a business sale or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Customer contact information and job records are typically retained for 7 years for business and tax purposes.

Your Rights

Under Australian Privacy Laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information
• Opt out of marketing communications
• Make a complaint about our privacy practices

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

ABN: 12 345 678 901 (example)